Ticket ID: 26381 Creation Date: 10/11/2022 8:04 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.7.5324 Language: English
Views: 4346 Last Modification Date: 11/9/2022 6:37 PM Platform:
Level: Closed

Support Request: Website returns blank screen

Description

When employees login to our HRA site on the kiosk they are returned with a blank screen.
This was working normally last week, now it is not. The site loads normally from the windows desktop.
Will not load properly when Sitekiosk is running.

Answer: (3)
Re: Website returns blank screen 10/11/2022 11:35 PM
Hello,

Thank you for your inquiry. SiteKiosk 9.7 is no longer supported. Without a license, you can freely test the latest version: https://www.sitekiosk.com/software-downloads/

This website works with the current SiteKiosk version. It may be that your Chrome Browser may be a bit old (Chromium 76). Please test and let me know if you encounter any other issues.

Best regards,
Andre.
Re: Website returns blank screen 10/12/2022 5:56 PM
The new version resolves the issue.
I show that I have support for a few months yet,
does that include software updates?
Can I install over the top of an existing install or do I need to remove it.
Re: Website returns blank screen 10/12/2022 6:15 PM
Hello,

In general, you can install over the previous version. Here is an FAQ on it: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834

You just have to make copies of your configuration file and be mindful of any special requirement in your environment like domain restrictions, strong password, no VNC, etc.: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=476

Best regards,
Andre.
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