Support Request: Web Pages not showing correctly

Description

webpages within a pages site caster is not showing correctly. This web page https://www.kyrene.org/enrollment is linked on our our site pages for enrollment. on the original page there are links above the words New Families, Existing Families, Documents Needed, and Explore Kyrene. On the site kiosk page they icons/links aren't there. is there a way to have them show on the page?

Answer: (1)

Re: Web Pages not showing correctly 1/19/2023 3:01 PM
Hello,

Thank you for your inquiry. With there not being any SiteKiosk Online version 6.4.6883, but there is a SiteRemote Server version 6.4.6883, we tested the page, https://www.kyrene.org/enrollment in SiteCaster with the current SiteKiosk Classic Windows version 9.9.6466 and there was no issue. (SiteCaster uses the browser engine on the resident SiteKiosk Classic version.)

On SiteRemote, you can find the client version by going to Monitoring>>[Select device]>>Software>>SiteKiosk.

You could update SiteKiosk Classic Windows on one device and check again, as it may be that you are using an older browser engine with your current version on your client machines:
https://www.sitekiosk.com/sitekiosk-classic-windows-version-history/

Here is an FAQ on updating SiteKiosk: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834

Best regards,
Andre.
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