Billete ID: 19656
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Fecha de creación: 29/08/2013 15:54
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Producto : SiteRemote
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Anexo: -
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BilleteTipo: Soporte de pedidos
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Versión: 7.0.0
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Idioma: Inglés
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Ver: 38064
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Fecha de la última modificación: 26/09/2013 16:48
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Plataforma:
Windows
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Nível: Cerrado
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IE: 9.0 |
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Estado del Bug: No fijado
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Cuenta del usuario: Usuario restringido del SiteKiosk
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Frecuencia del Bug: En cada inicio
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Soporte de pedidos: Sessions and hits not appearing in reports but uptime is fine
Reproducción
Issue present since install.
I have 5 Kiosks (1 x XP, 3 x Windows 7 and 1 x Android) PC's with Sitekiosk 7 installed with custom skin and portal page on the Windows machiens
All 5 have registered with our Siteremote account, Provisio Server siteremote.net. All 5 machines have been logging for 6 weeks and communication appears correct between Siteremote and Kiosks. WMI and up time are displayed, remote reboots and time adjustment jobs are being applied.
When I run any reports on any of the units I am not seeing any user activity, sessions or sites visited.
I have opened up all ports listed from this forum for Sitekiosk and Sitekiosk Android.
When I view the log files on the Kiosks I see activity and URL hits in the local logs, logging is set to normal.
Are the usage statistics sent over a specific port that could be blocked or am I missing something?
Zip contains Screenshot of report, config file from one Kiosk and custom skin.