Billete ID: 26086 Fecha de creación: 04/01/2022 17:33 Producto : SiteKiosk Classic Windows Anexo: -
BilleteTipo: Soporte de pedidos Versión: 9.8.5779 Idioma: Inglés
Ver: 6512 Fecha de la última modificación: 01/02/2022 18:25 Plataforma:
Nível: Cerrado

Soporte de pedidos: Cannot edit old skcfg files

Descripción

Hi, having recently upgraded to version 9.8 we seem to be unable to use the site kiosk online configuration editor for old config files, and in creating new ones to be retrofitted with our start-up requirements these don't run correctly. Is there a known compatibility issue here and is there a work around/fix?

Thanks

Respuesta: (1)
Re: Cannot edit old skcfg files 04/01/2022 17:41
Hello,

there is no known general compatibility issue with older configuration files. But we also do not test upgrades from every single older version. What is the version you are upgrading from?
In case you have chosen the option to encrypt the configuration, this is done based on the license in use, when this is not the same anymore, the configuration cannot be decrypted.
Also note that version 9.8.5779 is almost a year old. If you are just upgrading you should consider using the most current version 9.9.6014.
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