Billete ID: 26444
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Fecha de creación: 30/01/2023 18:53
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Producto : SiteKiosk Online Client
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Anexo: -
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BilleteTipo: Soporte de pedidos
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Versión: 1.1.2595
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Idioma: Inglés
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Ver: 3739
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Fecha de la última modificación: 28/02/2023 16:50
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Plataforma:
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Nível: Cerrado
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Soporte de pedidos: 3D WebGL
Hello,
We're using SiteKiosk Online to display
https://storymaps.arcgis.com/stories/75f4d95bb7b44808b7eafa808b266d58 and when we click any of the 3D models, it gets stuck at "Loading 3D model" message. I'm able to open the model on the machine not using SiteKiosk Online. I'm attaching a screenshot.
The 3D models used to work in SiteKiosk Online but the original computer died. We got a replacement from the vendor which is exactly the same (make/model/specs) as the previous computer and it was set up the same way. The only thing I can think of that is different is the version of SiteKiosk Online. When I reinstalled it, I did log in to my
https://sitekiosk.online account and downloaded the newest version there. I had named the computer the same and when it asked me to take over the existing computer, I selected yes to it. Please advise.
Thanks,
Sam