Ticket ID: 22792 Creation Date: 7/28/2016 10:34 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.6.1770 Language: English
Views: 24689 Last Modification Date: 8/26/2016 8:07 PM Platform:
Level: Closed

Support Request: Sitekiosk 8.06.1770 Compatible with Windows 10?

Description

I have upgraded a Windows 8.1 pro computer running Sitekiosk 8.06.1770. This system is set to auto start the sitekiosk.cfg file. When computer boots, i can see the standard "sitekiosk services starting..." on a black background. We have one program allowed to be used in this config. Once that message goes away, only a black screen is displayed with the Mouse cursor visible only. Previously, i had deactivated auto start and disabled Sitekiosk to auto start and the computer would boot into sitekiosk again, and when logging out, it would log out to the administrator account, but only with a black background. Please advise

Answer: (5)
Re: Sitekiosk 8.06.1770 Compatible with Windows 10? 7/29/2016 3:44 PM
When you say you upgraded your Windows 8.1 computer, did you upgrade to Windows 10? If not, please describe the upgrades that were performed. Did this issue occur immediately after the upgrades?
Re: Sitekiosk 8.06.1770 Compatible with Windows 10? 7/29/2016 3:47 PM
My apologies. Yes I upgraded to windows 10 and then this behavior started
Re: Sitekiosk 8.06.1770 Compatible with Windows 10? 7/29/2016 6:43 PM
In that case, I recommend updating the current version of SiteKiosk. IE11 support started with SiteKiosk 8.8 and Windows 10 support started with SiteKiosk 9. You can download the current version of SiteKiosk here: http://www.provisio.com/en-US/Downloads/Download.aspx?ItemId=1
Re: Sitekiosk 8.06.1770 Compatible with Windows 10? 7/29/2016 6:53 PM
Thank you for this. Will i need to purchase a new license for this version? I had an issue before where we upgraded to a certain version of sitekiosk, and it basically didnt work because my licenses were not for that specific version.
Re: Sitekiosk 8.06.1770 Compatible with Windows 10? 7/29/2016 7:07 PM
Please contact us with the invoice number or license name at sales-us(at)provisio.com to determine the latest version your license is valid for. You receive free updates and support for 12 months after the purchase date. After 12 months, it would be a paid update. Do not post any license information etc here in the public support forum.
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