Support Request: SitKiosk keeps reloading config file after 30 seconds

Ticket ID: 20585	Creation Date: 5/29/2014 12:34 AM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 8.8.1686	Language: English
Views: 38989	Last Modification Date: 6/26/2014 6:43 PM	Platform: Windows
Level: Closed	IE: 11.0
Bug Status: Not Fixed	User account: Unknown	Bug Frequency: On every start

Support Request: SitKiosk keeps reloading config file after 30 seconds

Reproduction

Note: I have to reboot to exit SiteKiosk with this config - Run SiteKiosk with the attached configuration file. No other interaction is necessary to cause the error.

Description

When I run the attached config file, the page never fully loads and then the config reloads after 30 seconds. I have to reboot the computer to exit SiteKiosk. I am able to view the web site with no issues outside of SiteKiosk. The page loads a pop-up to ask the user to choose an exhibit hall. then it is supposed to display the chosen hall. It is data intensive. In the background the page is loading an exhibitor list (left side), but it never populates. The URL it is attempting to display is:
http://s36.a2zinc.net/clients/pennwell/eventmap/public/eventmap.aspx?eventid=256&mapid=333&Thumbnail=1

Answer: (1)
Re: SitKiosk keeps reloading config file after 30 seconds	5/29/2014 6:25 PM
SiteKiosk is required to report back to the Software Watchdog (watchdog.exe) after certain (adjustable) intervals (30 seconds by default). ( SiteKiosk configuration -->Maintenance-->Monitoring-->Settings). If SiteKiosk fails to report back within the set interval, the Software Watchdog restarts either the SiteKiosk browser or the entire system. This ensures that there is little to no downtime of the application! If you see this entry only on occasion, you should not worry about it too much. If you operate terminals that are in constant use 24/7, it is not unusual for this entry to occur every once in a while, as, for instance, users sometimes open an HTML page that contains errors. You may try increasing the Software watchdog time setting. 1. Open the configuration file 2. Scroll down to the ‘Maintenance’ section 3. In the ‘Maintenance’ section, locate the ‘Monitoring' section and click the ”Settings” button 4. Locate the Crash Detection settings (“If SiteKiosk does not respond…” and “If a window is black (or disabled) for…”) and increase the time (in seconds). The default is 30 seconds. 5. Save and run the SiteKiosk software.