Ticket ID: 20871 Creation Date: 8/27/2014 9:56 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.8.1686 Language: English
Views: 39290 Last Modification Date: 9/26/2014 10:30 AM Platform: Windows
Level: Closed IE: 10.0
Bug Status: Not Fixed User account: Administrator Bug Frequency: On every start

Support Request: Can't upgrade SiteKiosk 7.8 -> 8.8: Error on install, missing SiteRemoteDll3.dll reported

Reproduction

Trying to install SiteKiosk 8.8 on a machine that runs SiteKiosk 7.8 fails - error message shown in attachment.

Although install rolls-back it has removed previous version of sitekiosk (which I have now reinstalled as thankfully I still had a v7.8 installer.

Description

Answer: (5)
Re: Can't upgrade SiteKiosk 7.8 -> 8.8: Error on install, missing SiteRemoteDll3.dll reported 8/27/2014 10:32 AM
Hello,

This message is from the Microsoft Windows installer (http://msdn.microsoft.com/en-us/library/windows/desktop/aa372835%28v=vs.85%29.aspx).

Generally there is no known issue with installing SiteKiosk on the supported operating systems (http://www.sitekiosk.com/en-US/SiteKiosk/SystemRequirements.aspx)
or updating from SiteKiosk 7.8 to SiteKiosk 8.8

But if having problems with updating you should uninstall SiteKiosk 7.8 before installing SiteKiosk 8.8.
With the default deinstallation the SiteKiosk configuration will remain but to be sure you may also make a backup of your skcfg.

Then download SiteKiosk 8.8 again and install it:
http://www.provisio.com/en-US/Downloads/Download.aspx?ItemId=1

If it still fails you may contact us again to get this information about how to make a logged installation.

Regards,
Michael Olbrich

P:S. Even if the old SiteKiosk installer is missing you still can download older SiteKiosk versions from our version history:
http://www.provisio.com/en-US/Downloads/VersionHistory.aspx?Product=SiteKiosk
Re: Can't upgrade SiteKiosk 7.8 -> 8.8: Error on install, missing SiteRemoteDll3.dll reported 8/28/2014 9:42 AM
I have uninstalled sitekiosk 7.8, downloaded a fresh 8.8 installer, and run it again - with the same result. I get the same error message as before.

I realise the error message is from the MSI installer - but the file it is referencing is the SiteRemoteDll3.dll - which presumably is a Provisio file?

The machine meets the minimum spec (Win7, IE9, 3.4GHz intel i7 with 8GB ram).

I don't know whether there is an issue because SiteRemote was formerly installed (as part of the 7.8 install)?
Re: Can't upgrade SiteKiosk 7.8 -> 8.8: Error on install, missing SiteRemoteDll3.dll reported 8/28/2014 11:02 AM
Hello,

The SiteRemote client is always part of SiteKiosk installation.
Regarding your description there may was a problem with uninstalling SiteKiosk 7.x properly.

I will send an email with further instructions.

Regards,
Michael Olbrich
Re: Can't upgrade SiteKiosk 7.8 -> 8.8: Error on install, missing SiteRemoteDll3.dll reported 8/29/2014 9:54 AM
Hi Michael,

I've followed your instructions (see below) - but the same thing has happened again. I can't see a way to add attachements here, so I'll email them to you directly.

Best,

James
Re: Can't upgrade SiteKiosk 7.8 -> 8.8: Error on install, missing SiteRemoteDll3.dll reported 8/29/2014 10:01 AM
Hello,

Please just answer the e-mail I did send and provide
- the “log.txt” file from the installation that failed
- a screen shot of the installed applications
- the information which operating system you use
as attachment.


Regards,
Michael Olbrich
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