Ticket ID: 20981 Creation Date: 9/25/2014 4:24 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.8.1686 Language: English
Views: 39112 Last Modification Date: 10/24/2014 10:16 AM Platform: Windows
Level: Closed IE: 8.0
Bug Status: Not Fixed User account: Own Account Bug Frequency: About once a week

Support Request: No keyboard shown in fullscreen browser but sitekiosk thinks the keyboard is shown...

Reproduction

We use sitekiosk without shell replacement and with our own user that loggs on automatically. Sitekiosk is configured to start automatically.
We have 14 kiosks running and already after a few days 4 different pc's of them had the problem as discribed below. (pc windows 7 SP1 professional with touchscreen (elo) in portrait mode)

No keyboard is shown but sitekiosk thinks it's there because when you click where the key's of the keyboard SHOULD be there you actually type charactars. This sounds to me that it's not a setting but more a bug in the software or the keyboard.

When we restart the pc it works again. Had the problem on different pc's..

PS: the keyboard is adapted with the rules and code like on the website of sitekiosk.com.

thx

Description

.

Answer: (3)
Re: No keyboard shown in fullscreen browser but sitekiosk thinks the keyboard is shown... 9/25/2014 4:34 PM
Hello,

>>> PS: the keyboard is adapted with the rules and code like on the website of sitekiosk.com.<<<
Is it a keyboard that you created / customized?

There is no known issue using a keyboard that is installed with SiteKiosk (e.g. the “International” or “International Black”:
So it must be a bug in your customized code.

Regards,
Michael Olbrich
Re: No keyboard shown in fullscreen browser but sitekiosk thinks the keyboard is shown... 9/26/2014 9:39 AM
Ok thx already for the reply,
we will review the code and try again.

If we cannot work it out, can we ask support on this customized keyboard? Or will there only be support on keyboards created by provisio itself?

Kind regards
Re: No keyboard shown in fullscreen browser but sitekiosk thinks the keyboard is shown... 9/26/2014 9:57 AM
Hello,

Please understand that our free support cannot offer you any assistance with creating your own code or customizing the skin files (apart from the detailed SiteKiosk and SiteKiosk Object Model documentation).
- General Information about customizing SiteKiosk: http://www.sitekiosk.com/en-US/SiteKiosk/SiteSkin.aspx
- SiteKiosk help: http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?customization_%28site_skin%29.htm
- SiteKiosk Object model help: http://www.provisio.com/helpconsole/SiteKiosk%20Object%20Model%20Help/en-US/default.htm?index.htm


If you need further assistance in creating individual coding solutions you can contact us via e-mail that we may find a solution against payment for your needs.
(Or maybe one of the forum visitors who have already worked on this kind of code can give you some help.)

In case are interested in a solution against payment please write a detailed description to support-europe(at)provisio.com that we can check the technical feasibility and the amount of work to make a quotation.
The adjustment fees are depending on the complexity of the changes and in general it costs 120 Euro per hour.

Regards,
Michael Olbrich
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