Support Request: HTTPS pages not opening in SiteKiosk

Ticket ID: 21154	Creation Date: 11/20/2014 11:31 AM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 8.9.2818	Language: English
Views: 39828	Last Modification Date: 12/15/2014 1:55 PM	Platform: Windows
Level: Closed	IE: 10.0
Bug Status: Fixed	User account: SiteKiosk Restricted User	Bug Frequency: Unknown

Support Request: HTTPS pages not opening in SiteKiosk

Reproduction

I am unable to reproduce the issue on a separate machine - your old case 18704 suggests that uninstalling and reinstalling the software resolves. Not really a suitable solution.

Description

I created a sitekiosk with a portal page and a number of HTTP and HTTPS sites for end users to select.

They can access the HTTP sites with no issues from within the Portal Startpage but when they try to access the HTTPS links it fails with an error to retry the link.

If I close the Portal Startpage and log in as just the restricted user then I am able to access all the HTTPS pages as well as the HTTP.

The issue is not with my configuration as I've used the same configuration file on another 8.9.2618 computer with no repeat of the issue.

I have already reset the IE under the Restricted user and this has no effect inside the Portal page.

I am willing to re-install the software but obviously there could be an issue that is going unresolved.

Grateful for any assistance.

Peter

Answer: (7)
Re: HTTPS pages not opening in SiteKiosk	11/20/2014 11:52 AM
Hi, as this does not occur on another system with SiteKiosk, this is not a problem of SiteKiosk. Please check if there is a proxy involved and if the configuration is o.k. Regards Martin
Re: HTTPS pages not opening in SiteKiosk	11/20/2014 11:59 AM
thanks for the very speedy response. There is a proxy involved and its the same for other sites where we are able to access HTTPS ok. As mentioned - I can access HTTPS under the restricted user account ok outside of the Portal Startup page so I know the proxy settings are fine for HTTP and HTTPS. The issue only appears when accessing the HTTPS sites within the Portal Startup Page. Peter
Re: HTTPS pages not opening in SiteKiosk	11/20/2014 12:04 PM
Hi, as you already wrote, you can use the same configuration of SiteKiosk on other machines without any problem. As long as you use the same version of SiteKiosk, there is no difference between those machines from PROVISIOs point of view. I am sorry, but I think we cannot help with this. There has to be a difference in either the machine or the network connectivity. Please take in mind that all proxy settings are related to a user account. If you do proxy settings with the IE for an account, you should not do this within SiteKiosk configuration also. Regards Martin
Re: HTTPS pages not opening in SiteKiosk	11/20/2014 2:20 PM
Thanks for the come back - I will recheck and I am happy for the call to be closed at this time. Peter
Re: HTTPS pages not opening in SiteKiosk	12/3/2014 12:50 PM
Hello, you may check it again with the new SiteKiosk version we just have published as it turned out that there were some issues with using proxy under certain circumstances: http://www.provisio.com/en-US/Downloads/Download.aspx?ItemId=1 Regards, Michael Olbrich

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