Ticket ID: 25423
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Creation Date: 5/8/2020 9:20 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.7.5324
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Language: English
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Views: 20002
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Last Modification Date: 6/8/2020 6:28 PM
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Platform:
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Level: Closed
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Support Request: ConfigEditor.exe Application Hang, Windows 10 Pro Multiple Devices.
I am in the process of installing SiteKiosk on brand new out of the box Surface Pro X's. I have 5 devices, 3 of them are working, the other 2 install fine, however when trying to open the Config Editor, it hangs upon loading. These devices have no other software on them except for what comes with Windows 10 Pro, and they have the most recent updates (excluding the 1909 update).
I have reset them multiple times, have tried different combinations of installing/rebooting, uninstalling, etc.. I have tried in safe mode, airplane mode, anything I can think of to get the application to launch. They both show entries in Event Viewer of the ConfigEditor.exe Application Hang. Most of the time the window will open to a blank white screen with "Configuration Editor" title at the top, every now and then it will open with the loading bar but nothing loads and it hangs there.
The only way to close it out is to end task in the task manager.
Thank you,
-Corey Olivieri