Ticket ID: 26607 Creation Date: 2/1/2024 9:17 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 1.3.1125 Language: English
Views: 3982 Last Modification Date: 2/29/2024 11:13 PM Platform:
Level: Closed

Support Request: Opening links containing PDF files

Description

We are presently unable to open links to PDF's through SiteKiosk. We've tried installing Adobe Reader, but this did not help. We've changed file associates for PDF docs to SiteKiosk, but this did not help. The files try to open in SiteKiosk, but we just get a spinning wheel.

Documentation in the SiteKiosk forum are around 12 years old. We are presently running SiteKiosk in Win11.

Looking for suggestions for a resolution.

Answer: (1)
Re: Opening links containing PDF files 2/1/2024 11:03 PM
Hello,

Thank you for your inquiry. There are many cases why this may happen. Some cases where certain PDF forms will download with a blob protocol (by default, this is not allowed). For SiteKiosk Online, you can allow the use of this protocol/scheme in advanced settings (Project Editor>>Settings>>Advanced>>Add setting):

Path: webFilter.schemeFilter.schemes

Add this entry to the existing list of rules while following the current pattern:

{
"block": false,
"scheme": "blob"
}

Pattern: [{Entry1},{Entry2},{Entry3},{Entry4}]

If in doubt, please send a copy of your logfiles from Monitoring>>List>>Device Name>>Logfiles>>Export and a copy of your project from Projects>>Action>>Export. Please send to support-america(at)sitekiosk.com, referencing this post.

Best regards,
Andre.
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