Ticket ID: 20768 Creation Date: 7/24/2014 4:03 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.8.1686 Language: English
Views: 41081 Last Modification Date: 8/25/2014 3:21 PM Platform: Windows
Level: Closed IE: 10.0
Bug Status: Not Fixed User account: Administrator Bug Frequency: Unknown

Support Request: Unable to lauch security assistant

Reproduction

security assistant which could not be lauch

Description

Hello

we have an issue with the security assistant which could not be lauch. In the Windows application manager, we find the message below. could you please help us ?

Thank you

best regards,

Mathieu Kalia.

Faulting application name: skpcdsvc.exe, version: 8.8.1664.0, time stamp: 0x530c7ffe
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0xc0000005
Fault offset: 0x00010c0a
Faulting process id: 0x15d4
Faulting application start time: 0x01cfa741f5ad00c9
Faulting application path: C:\Program Files\SiteKiosk\skpcdsvc.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 4e687007-1335-11e4-bb81-000180816247

Answer: (5)
Re: Unable to lauch security assistant 7/24/2014 4:07 PM
Hello,
MSVCR100.dll is part of the Microsoft Visual C++ 2010 Redistributable Package. Try reinstalling that package on the machine: http://www.microsoft.com/en-US/download/details.aspx?id=5555
Re: Unable to lauch security assistant 7/28/2014 12:16 PM
Hello

it does not work. I cannot install the software if i leave cheked
"apply system security manager default settings"

In the application windows log i have again that error :

Log Name: Application
Source: Application Error
Date: 28/07/2014 12:11:26
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: SITEKIOSK
Description:
Faulting application name: skpcdsvc.exe, version: 8.8.1664.0, time stamp: 0x530c7ffe
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0xc0000005
Fault offset: 0x00010c0a
Faulting process id: 0x4d0
Faulting application start time: 0x01cfaa4c2b847944
Faulting application path: C:\Program Files\SiteKiosk\skpcdsvc.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 888232d1-163f-11e4-95fb-000180822273
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-28T10:11:26.000000000Z" />
<EventRecordID>1139</EventRecordID>
<Channel>Application</Channel>
<Computer>SITEKIOSK</Computer>
<Security />
</System>
<EventData>
<Data>skpcdsvc.exe</Data>
<Data>8.8.1664.0</Data>
<Data>530c7ffe</Data>
<Data>MSVCR100.dll</Data>
<Data>10.0.30319.1</Data>
<Data>4ba1dbbe</Data>
<Data>c0000005</Data>
<Data>00010c0a</Data>
<Data>4d0</Data>
<Data>01cfaa4c2b847944</Data>
<Data>C:\Program Files\SiteKiosk\skpcdsvc.exe</Data>
<Data>C:\Windows\system32\MSVCR100.dll</Data>
<Data>888232d1-163f-11e4-95fb-000180822273</Data>
</EventData>
</Event>


this is a windows embedded.

Thank for you help.
Re: Unable to lauch security assistant 7/28/2014 1:14 PM
Hello,

The problem is still the MSVCR100.dll which is not part of SiteKiosk but part of the Windows System - the Microsoft Visual C++ 2010 Redistributable Package.
On Windows embedded you may need a special Visual C++ 2010 Redistributable Package?

Please note that Windows Embedded is not supported in general but only in the versions mentioned in our system requirements:
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?system_requirements.htm

Regards,
Michael Olbrich
Re: Unable to lauch security assistant 7/28/2014 2:44 PM
Ok, i don't understand because the file MSVCR100.dll, version: 10.0.30319.1 is present at the right path and i confirme it's part of Microsoft Visual C++ 2010 Redistributable Package (x86)

is there a debug install mode ?

Thank you for your help.

Regards
Re: Unable to lauch security assistant 7/28/2014 2:47 PM
But you use a Windows Embedded OS and therefore the installed Visual C++ 2010 Redistributable Package maybe differs (compared to a “normal” Windows version) or is not complete.

Make sure using a Windows operating system that is supported by SiteKiosk.
See: http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?system_requirements.htm

Regards,
Michael Olbrich
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