Ticket ID: 20776 Creation Date: 7/29/2014 2:20 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.8.1686 Language: English
Views: 40490 Last Modification Date: 8/26/2014 2:36 PM Platform: Windows Server
Level: Closed IE: 10.0
Bug Status: Not Fixed User account: Own Account Bug Frequency: On every start

Support Request: Screen goes on white after reactivation out off screensaver

Reproduction

Start Sitekiosk, enter some actions, stop input, wait till screensaver comes on, try restarting Sitekiosk by any mouse, keyboard or screen action.

Description

when our Sitekiosk has entered screensaver after a first use, it doesn´t return to the start page when it´s is reactivated by a mouse, screen or keyboard action. It doesn´t return to the start page but only shows a completely white screen instead which can only be exited by exiting Sitekiosk completely

any suggestions?

Answer: (1)
Re: Screen goes on white after reactivation out off screensaver 7/29/2014 2:24 PM
Hello,

By default SiteKiosk will return to the configured Startpage on screen saver deactivation:

Please first check if you have activated the option to open another / specified URL at -->Screensaver-->Advanced (On deactivation open the specified URL/file).

Also see: http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?screen_saver___2nd_monitor.htm#three

Regards,
Michael Olbrich
My Account
Login
Language (Tickets):