Ticket ID: 21344
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Creation Date: 1/28/2015 5:49 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: -
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Language: English
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Views: 22493
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Last Modification Date: 2/25/2015 7:41 PM
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Platform:
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Level: Closed
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Support Request: Projector not recognized, a continuation
This is a continuation of the previous ticket:
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=21171
We're using Sitekiosk in an installation that uses one main monitor connected to HDMI and one projector connected to MiniDisplayport. The computer is a Mac Mini running in Windows 8.1.
In Sitekiosk I use the two screen setup. The first screen, i.e. the main monitor, shows a page where users can select videos by tapping on the screen, and the second screen, i.e. the projector, shows the videos that is selected.
The computer is powered 24/7, and I have configured Sitekiosk to do a restart at 08:00 AM every day. The projector is powered off every evening, and powered on every morning at 09:00 AM.
Our problem is that since the computer is restarted when the projector is off, it can only see the main monitor. Then when the projector is powered on at 09:00 AM, Sitekiosk doesn't recognize the projector and therefor doesn't show the videos selected on the main screen, instead it show some sort of Sitekiosk default image of a safe.
The only way to have Sitekiosk recognize the second screen is to do a restart of the program.
I have also done this test: I turn of the projector and start the computer in Windows, and the system only recognizes the main monitor. But if I then turn on the projector the system immediately recognizes the projector, and extend to a dual screen setup.
Is there some way to make Sitekiosk automatically recognize the projector when it's powered on, the same way that the Windows system does, and show the videos?