Ticket ID: 21621
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Creation Date: 5/11/2015 2:02 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 8.8.1686
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Language: English
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Views: 27840
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Last Modification Date: -
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Platform:
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Level: Closed
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Modified By: -
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Support Request: Can't remove secured desktop and restore to windows desktop
I'm and consultant at a customer who has a valid license for SiteKiosk, and I'm helping in the development of an pilot case which if it works good will be used in the 109 shops in Sweden.
However I've big problems with your software. The latest version won't run with Win8 Embedded since it demands .Net 4.5.1 which seems to not be fully compatible with Win 8 Embedded. Therefore I tried an older version that just needs .Net 4.5. Or else I will always get a "you need .Net 4.5.1" error when starting the configure wizard, even though it's installed and verified to be properly installed by microsofts verifying tool as well.
The largest and emergent problem is that no matter how i try, I can't get rid of the sitekiosk secured desktop so I can see the Windows desktop when closing Sitekiosk - instead I just get a black screen with the mouse pointer. I've tried to run systemsecurity.exe /uninstall as well as uninstall Sitekiosk completely. I've tried every option in the window gui of systemsecurity.exe as well.
Now I've spent lots of hours in this and my patience is really lacking right now... I hope I can get fast support from you since there is a potential business of 100-200 more licenses from my customer.