Ticket ID: 22193
|
Creation Date: 12/8/2015 2:47 PM
|
Product: SiteKiosk Classic Windows
|
Attachment: -
|
TicketType: Support Request
|
Version: 8.91.3509
|
Language: English
|
Views: 35818
|
Last Modification Date: 1/5/2016 5:50 PM
|
Platform:
Windows
|
|
Level: Closed
|
IE: 11.0 |
|
Bug Status: Not Fixed
|
User account: SiteKiosk Restricted User
|
Bug Frequency: About once a day
|
|
Support Request: Maintenance Dialog box opens at random
Reproduction
We currently have Sitekiosk 8 on 22 kiosks with another 3 to deploy soon, and the maintenance dialog has appeared on most if not all of them at some point since installation.
I cannot reproduce on demand apart from remote access via VNC and pressing our designated key sequence.
We are seeing numerous occurences with no apparent pattern where the Sitekiosk Maintenance dialog box will popup on screen, despite there being no keyboard plugged into the computer (we are using Polytouch 24 and 32 inch touchscreen units), and the key sequence having been changed from the default.
This is causing us a problem for 2 reasons,
i) the kiosks are in high profile public areas such as the Casino and shopping mall, and we can't have the proper content application disrupted by the maintenance dialog.
ii) When the dialog box is closed, the Sitekiosk startpage background (I have set a custom image set - C:\Program Files (x86)\SiteKiosk\Html\Images\background\kioskbackground.png , is displayed and NOT the application we have started from Sitekiosk on startup (that appears to be running in the background but only the Sitekiosk start page is visible)
The only way to get back to a running application is to completely restart the kiosk
In the attached log file, you can see we are currently rebooting the kiosks early morning, (07:40 in this example), the 10:37 and 11:01 activation of the maintenance dialog was by a planned action remotely via VNC . Kiosk was then only showing a screensaver logo type program, when Maintenance dialog is activated at 11:58:10.
Luckily we had another IT staff member on site at the time who had been using the kiosk previously and he verified that there was no keyboard plugged in.