Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!


Support Request: Accessing


Using the correct username and password but not allowing access. Please advice

Answer: (4)

Re: Accessing 9/28/2020 6:39 PM

Thank you for your inquiry. There is not a team currently registered at for your organization. If a license is expired for more than a couple of months, the team will automatically be deleted. Your most recent SiteRemote Cloud license is still valid and can be activated at You will need to click the Free 30-day trial account button at to set up a new team and then register your SiteKiosk systems with the new team account. Please contact us at sales-america(at) for additional questions about your license information.

Best regards,
Re: Accessing 9/28/2020 7:38 PM
So you are telling me we need to re-establish the whole site for our Kiosks? This is not real is it?
Re: Accessing 9/28/2020 8:10 PM

Sorry for any inconveniences that you may have experienced. Before the deletion happens, you would have received email warnings and other warnings on website. Generally, you have 60 days before the data is deleted if there are no active licenses under the SiteRemote team account (with your login, you can add other users that share your licenses). For example, if you are still seeing these warnings after you purchased your license, this means that your new license was not applied to your SiteRemote team account. These instructions are also included in the final confirmation email where you would receive a copy of your licenses.

Re: Accessing 9/28/2020 8:37 PM
That makes me feel better.