Ticket ID: 21442 Creation Date: 3/4/2015 3:39 PM Product: SiteRemote Attachment: -
TicketType: Support Request Version: - Language: English
Views: 22870 Last Modification Date: 4/1/2015 4:54 PM Platform:
Level: Closed

Support Request: digital signage error

Description

Hello,

when I want to open MONITOR in DIGITAL SIGNAGE I got a arror:
"There was an error contacting the server. Please make sure you are connected to the Internet and try again. The status code was: 500"

Dont you know what is the problem?
Thank you Honza Vachal

Answer: (3)
Re: digital signage error 3/4/2015 3:52 PM
Hello,

is it a team on our server (https://www.siteremote.net) or do you run your own SiteRemote Server?
Which Browser did you use?

Otherwise it maybe just was a timing issue (internet connection speed) and you should check it again.

Regards,
Michael Olbrich
Re: digital signage error 3/4/2015 4:03 PM
It is our own siteremote server and we use IE 11. connection speed is OK.
I tried a Chrome too with same result.
Any other idea?
Thank you
Re: digital signage error 3/4/2015 4:06 PM
Hello,

Generally there is no known issue and “Error 500” is a generic error message, given when an unexpected condition was encountered and no more specific message is suitable.
https://en.wikipedia.org/wiki/List_of_HTTP_status_codes#5xx_Server_Error

You should first check if your SiteRemote Server is up and running correctly (state on the SiteRemote Server Administration page).

Regards,
Michael Olbrich
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