Support Request: MainWnd.htm; ErrMsg

Ticket ID: 7658	Creation Date: 12/22/2008 4:08 PM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 6.6.213	Language: English
Views: 39364	Last Modification Date: 3/2/2009 2:13 PM	Platform: Windows XP Professional
Level: Closed	IE: 7.0
Bug Status: Not Fixed	User account: SiteKiosk Restricted User	Bug Frequency: About once an hour

Support Request: MainWnd.htm; ErrMsg

Reproduction

<CODE>20 03e9 2008-12-22 10:27:15 +0100 [SiteKiosk] started
20 07d1 2008-12-22 10:27:17 +0100 [SiteCash] Account successfully initialized. (Active devices: 1)
20 0bb8 2008-12-22 10:27:18 +0100 [SiteCoach] Up to date check triggered.
20 083b 2008-12-22 10:27:18 +0100 [ccTalk] trying to initialize a ccTalk connection
20 07d0 2008-12-22 10:27:18 +0100 [SiteCash] Zone changed: "Aplikacja" (Type: Liable for costs, Price/hour: PLN 6.000000)
20 083b 2008-12-22 10:27:18 +0100 [ccTalk] ccTalk:Init Device: 2, COMPort: 3
20 07d0 2008-12-22 10:27:18 +0100 [SiteCash] Zone changed: "Strona główna" (Type: Liable for costs, Price/hour: PLN 6.000000)
20 03ec 2008-12-22 10:27:18 +0100 [SiteKiosk] Navigation: file:///D:/startpage/strona_standardowa_2-10/index.htm
20 083b 2008-12-22 10:27:20 +0100 [ccTalk] ccTalk: COM Port initialized
20 0000 2008-12-22 10:27:21 +0100 [SiteKiosk] Notification: [Memory Status] Physical Memory: 338.94 MB (139.54 MB free, 70.8% used); Paging File: 269.90 MB (642.97 MB free, 29.6% used)
20 0000 2008-12-22 10:27:21 +0100 [SiteKiosk] Notification: [Process Status] GDI Objects: 241; USER Objects: 114; Handles: 670; Process Memory Usage: 57.13 MB
20 083b 2008-12-22 10:27:21 +0100 [ccTalk] Productcode: ccTalk:Init Device: 2, COMPort: 3
20 03ec 2008-12-22 10:27:21 +0100 [SiteKiosk] Navigation: file:///D:/guest_programy/logout/logout.html
20 083b 2008-12-22 10:27:22 +0100 [ccTalk] Manufacturer ID: PhoenixMecanoDigital
20 0000 2008-12-22 10:27:22 +0100 [SiteKiosk] Notification: SYSTEM INFORMATION - Computer Name: WK200702000123, Computer Guid: d3084363-e811-4a6a-a0c9-41ba9bbdf9ea, User Agent Information: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; SiteKiosk 6.6 Build 209), Running under restricted SiteKiosk user: true
20 083b 2008-12-22 10:27:22 +0100 [ccTalk] Equipment Category ID: Coin Acceptor
20 083b 2008-12-22 10:27:22 +0100 [ccTalk] Device Options: 0x00
20 083b 2008-12-22 10:27:22 +0100 [ccTalk] ccTalk: Device initialized correctly.
20 083b 2008-12-22 10:27:22 +0100 [ccTalk] Performing self-check ...
20 0000 2008-12-22 10:27:22 +0100 [SiteKiosk] Notification: Beginning deletion of temporary internet files.
20 083b 2008-12-22 10:27:22 +0100 [ccTalk] - self-check: device is OK.
20 083b 2008-12-22 10:27:22 +0100 [ccTalk] Try to modify the Master-Inhibit Status ...
20 0000 2008-12-22 10:27:22 +0100 [SiteKiosk] Notification: 4 temporary internet files successfully deleted. Done.
20 03ec 2008-12-22 10:27:26 +0100 [SiteKiosk] Navigation: file:///D:/startpage/strona_standardowa_2-10/index.htm
20 0bb8 2008-12-22 10:27:27 +0100 [SiteCoach] Local database still up-to-date.
20 0bb8 2008-12-22 10:27:27 +0100 [SiteCoach] The update process was successfully finished.
40 083b 2008-12-22 10:27:27 +0100 [ccTalk] Timeout while waiting for data
20 0000 2008-12-22 10:27:42 +0100 [SiteKiosk] Notification: Internet connection available. Turning on coin acceptor - status active [true]
20 0000 2008-12-22 10:27:52 +0100 [SiteKiosk] Notification: Beginning deletion of temporary internet files.
20 03ec 2008-12-22 10:27:52 +0100 [SiteKiosk] Navigation: file:///D:/guest_programy/logout/logout.html
20 0000 2008-12-22 10:27:52 +0100 [SiteKiosk] Notification: 3 temporary internet files successfully deleted. Done.
20 03ec 2008-12-22 10:27:57 +0100 [SiteKiosk] Navigation: file:///D:/startpage/strona_standardowa_2-10/index.htm
20 0000 2008-12-22 10:28:02 +0100 [SiteKiosk] Notification: C:\ZipGenius6\zg.exe -add "C:\\Program Files\\SiteKiosk\\Logfiles\zipped\2008-12-21.zip" C9 K0 F0 +"C:\Program Files\SiteKiosk\Logfiles\2008-12-21.txt"
20 0000 2008-12-22 10:28:13 +0100 [SiteKiosk] Notification: Internet connection available. Turning on coin acceptor - status active [true]
20 07d2 2008-12-22 10:28:28 +0100 [SiteCash] SiteCash was shut down
40 03f5 2008-12-22 10:28:29 +0100 [SiteKiosk] Skin script error occured! URL: file:///C:/Program%20Files/SiteKiosk/Skins/IESkin/MainWnd.htm; ErrMsg: "Unspecified error."; Line: 668; Char: 5; Code: 0;
20 03ea 2008-12-22 10:28:29 +0100 [SiteKiosk] closed
20 03e9 2008-12-22 14:38:32 +0100 [SiteKiosk] started
20 07d1 2008-12-22 14:38:33 +0100 [SiteCash] Account successfully initialized. (Active devices: 1)
20 083b 2008-12-22 14:38:36 +0100 [ccTalk] trying to initialize a ccTalk connection
20 07d0 2008-12-22 14:38:36 +0100 [SiteCash] Zone changed: "Dokument systemowy" (Type: Free of charge, Price/hour: PLN 0.000000)
20 083b 2008-12-22 14:38:36 +0100 [ccTalk] ccTalk:Init Device: 2, COMPort: 3
20 0000 2008-12-22 14:38:36 +0100 [SiteKiosk] Notification: SYSTEM INFORMATION - Computer Name: WK200702000123, Computer Guid: d3084363-e811-4a6a-a0c9-41ba9bbdf9ea, User Agent Information: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; SiteKiosk 6.6 Build 209), Running under restricted SiteKiosk user: true
20 07d0 2008-12-22 14:38:36 +0100 [SiteCash] Zone changed: "Strona główna" (Type: Liable for costs, Price/hour: PLN 6.000000)
20 03ec 2008-12-22 14:38:36 +0100 [SiteKiosk] Navigation: file:///D:/startpage/strona_standardowa_2-10/index.htm
20 0000 2008-12-22 14:38:37 +0100 [SiteKiosk] Notification: [Memory Status] Physical Memory: 299.95 MB (178.54 MB free, 62.7% used); Paging File: 232.60 MB (680.27 MB free, 25.5% used)
20 0000 2008-12-22 14:38:37 +0100 [SiteKiosk] Notification: [Process Status] GDI Objects: 247; USER Objects: 125; Handles: 697; Process Memory Usage: 54.16 MB
20 083b 2008-12-22 14:38:37 +0100 [ccTalk] ccTalk: COM Port initialized
20 083b 2008-12-22 14:38:38 +0100 [ccTalk] Productcode: ccTalk:Init Device: 2, COMPort: 3
20 083b 2008-12-22 14:38:38 +0100 [ccTalk] Manufacturer ID: PhoenixMecanoDigital
20 083b 2008-12-22 14:38:38 +0100 [ccTalk] Equipment Category ID: Coin Acceptor
20 083b 2008-12-22 14:38:38 +0100 [ccTalk] Device Options: 0x00
20 083b 2008-12-22 14:38:38 +0100 [ccTalk] ccTalk: Device initialized correctly.
20 083b 2008-12-22 14:38:38 +0100 [ccTalk] Performing self-check ...
20 083b 2008-12-22 14:38:38 +0100 [ccTalk] - self-check: device is OK.
20 083b 2008-12-22 14:38:38 +0100 [ccTalk] Try to modify the Master-Inhibit Status ...
20 0000 2008-12-22 14:38:53 +0100 [SiteKiosk] Notification: Internet connection available. Turning on coin acceptor - status active [true]
20 0000 2008-12-22 14:39:13 +0100 [SiteKiosk] Notification: C:\ZipGenius6\zg.exe -add "C:\\Program Files\\SiteKiosk\\Logfiles\zipped\2008-12-21.zip" C9 K0 F0 +"C:\Program Files\SiteKiosk\Logfiles\2008-12-21.txt"
20 07d2 2008-12-22 14:39:19 +0100 [SiteCash] SiteCash was shut down
40 03f5 2008-12-22 14:39:19 +0100 [SiteKiosk] Skin script error occured! URL: file:///C:/Program%20Files/SiteKiosk/Skins/IESkin/MainWnd.htm; ErrMsg: "Unspecified error."; Line: 668; Char: 5; Code: 0;
20 03ea 2008-12-22 14:39:19 +0100 [SiteKiosk] closed
</CODE>

Description

After starting up kiosk it closes Sitekiosk and limited user account appears. What can be the source of problem. I'ev reinstalled Sitekiosk but there were no change.

Answer: (6)
Re: MainWnd.htm; ErrMsg	12/22/2008 4:23 PM
Hello, Do you run an external script or did you make any changes to the file “MainWnd.htm”? This isn’t a default entry as SiteKiosk doesn’t call ZipGenius on start-up. 20 0000 2008-12-22 14:39:13 +0100 [SiteKiosk] Notification: C:\ZipGenius6\zg.exe -add "C:\\Program Files\\SiteKiosk\\Logfiles\zipped\2008-12-21.zip" C9 K0 F0 +"C:\Program Files\SiteKiosk\Logfiles\2008-12-21.txt" Does it work when you create a new clean SiteKiosk configuration? Regards, Michael Olbrich
Re: MainWnd.htm; ErrMsg	12/29/2008 8:32 AM
ZipGenius is utility for packing up to ZIP logfiles. This is normal in our kiosks and it is provided by script file added in configuration file as recomended in help. File MainWnd.htm have not ever been changed in any way. As far as configuration file it runs on several other kiosks without failure. Regards, Tomasz
Re: MainWnd.htm; ErrMsg	1/5/2009 10:25 AM
Hello, Does it work when you create a new clean SiteKiosk configuration? Regards, Michael Olbrich
Re: MainWnd.htm; ErrMsg	1/7/2009 9:32 AM
When I've created new configuration and set everything, after restart windows logged in into Limited User account but Sitekiosk was not started. Only desktop was visible. Regards, Tomasz
Re: MainWnd.htm; ErrMsg	1/7/2009 9:48 AM
Also... when I'm setting up customized start with shell replacement I get Warning dialog box: Writing the automatic logon settings to the registry failed. If You are operating under Windows NT, please make sure that SiteKiosk can access the HKEY_LOCAL_MACHINE I can normally open regedit and edit registry. However additionaly I've installed registry repait soft. In the end, there are no good news - same dialog as before.

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