Ticket ID: 25157
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Creation Date: 12/4/2019 6:14 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.7.5026
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Language: English
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Views: 19452
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Last Modification Date: 1/1/2020 7:56 PM
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Platform:
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Level: Closed
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Support Request: Can't import older version config file
I'm upgrading some machines and am attempting to move my old .skcfg config file (sorry, not sure what version it is) from them to the new machines running our 9.7 license. When I attempt to open the old .skcfg file, it throws a large ugly error message "There was an error while starting the configuration. Would you like to try again." and in the background is a large error box with "Server error in / application. Object reference not set to an instance of an object" Any ideas what's going on or how to correct?