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Ticket ID: 22257
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Creation Date: 1/8/2016 10:59 AM
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Product: SiteKiosk Classic Android
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Attachment: -
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TicketType: Support Request
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Version: 2.4
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Language: English
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Views: 36185
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Last Modification Date: 2/5/2016 12:08 PM
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Platform:
Android
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Level: Closed
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IE: 11.0 |
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Bug Status: Not Fixed
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User account: SiteKiosk Restricted User
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Bug Frequency: About once a week
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Support Request: Problems with Samsung Galaxy Tab 4 10.1
Reproduction
We bought several licenses for Sitekiosk Android and we are facing some problems.
Sitekiosk is installed in Galaxy Tabs mounted in the hall area of a chain of hotels to allow guests to access to Internet.
What is happening is that often guests are able to go out from Sitekiosk and reset the tablets without knowing the Sitekiosk password.
We don't understand how is possible to go out from Sitekiosk without knowing the password and we would like to know how to prevent this problem.
The only thing that sometimes happens to the tablets is that they could run out of battery and then they reboot after power reconnection but we set Sitekiosk to launch automatically afteer reboot so this shouldn't be the issue.
Could you please give us some suggestions to solve this problem?
Thank you very much,
Federico
