Billete ID: 26493 Fecha de creación: 19/05/2023 17:29 Producto : SiteKiosk Classic Windows Anexo: -
BilleteTipo: Soporte de pedidos Versión: - Idioma: Inglés
Ver: 14533 Fecha de la última modificación: 16/06/2023 19:31 Plataforma:
Nível: Cerrado

Soporte de pedidos: Issue with scanned documents deleting too quickly

Descripción

Hello,

We are scanning documents saving them as PDF files in our documents folder.
Our clerks have reported an issue where scanned files delete too quickly before a client is finished using them.
They would like files to delete after 30 minutes, I tested the issue and the file is indeed gone before 30 minutes.
Right now we have it set to delete upon a user logging out of their session, but files are still being deleted before the 30 minute threshold they would like to implement regardless of a user logging out.
No batch files are being used at this time.

If needed, I can provide a copy of the configuration code or any other relevant information.

Thank you for your time in advance.

Respuesta: (1)
Re: Issue with scanned documents deleting too quickly 19/05/2023 19:12
Hello,

Thank you for your inquiry. In Configuration>>Screensaver>>"Idle time before activating the screensaver" must be set to 1800 seconds (30 minutes) or more. This is the main timed trigger that calls Logout automatically (user can press the buttons manually in browser toolbar or Start Screen).

If the above suggestion does not work, please send these files for review to support-america(at)sitekiosk.com:

Configuration - C:\Program Files (x86)\SiteKiosk\Config (*.skcfg files, ignore *.skcfg.local)
SiteKiosk Log files - C:\Program Files (x86)\SiteKiosk\Logfiles (yyyy-mm-dd.txt files)

Best regards,
Andre.
Post comment
Mi Cuenta
Entrar
Idioma (Billetes):