Support Anfrage: SiteKiosk 8

Beschreibung

Version: 8.8.1686
release date: 6 may 2014

Добрый день,
Столкнулись со следующей проблемой:
При постоянной работе сам киоск со временем затухает, то есть включается скринсэйвер и может быть даже уходит в гибернацию
В результате этого киоск, как я понимаю, теряет связь с интернетом и происходит log off из открытых там страниц.
Можно ли что-то с этим сделать?

Hi,
we faced with the following problem:
In normal operation, the kiosk itself decays with time, that is, turns on the screensaver and presumably even goes into "hibernation".
As a result, as I understand, the kiosk loses its connection to the Internet and log off from open pages.
Can we do something with it?

Best Regars,
Denis Lutov
Belmont group
mob: + 7 926 4209787
tel: +7 (495) 937-1606 ext.153
lutov(at)bc.ru
www.bc.ru/en

Antwort: (4)

Re: SiteKiosk 8 05.02.2015 15:30
Hello,

You should check the power safe settings on Windows (Control Panel) and may configure the Idle time of the Screen Saver in the SiteKiosk configuration (-->Screensaver).

Regards,
Michael Olbrich
Re: SiteKiosk 8 05.02.2015 16:10
Thank you for a quick response.
Could you please clarify if we need to turn off the screenserver (not continue the Idle time) or what we need to configure that the computer does not shut down at the screenserver that is not disconnected from the Internet?
Re: SiteKiosk 8 05.02.2015 16:40
Hello,

Regarding your description this does not apply to the SiteKiosk configuration but to any power safe settings on Windows that you should check.
Make sure that the power safe settings on Windows are turned off.

Regards,
Michael Olbrich
Re: SiteKiosk 8 05.02.2015 16:52
Thanks
we will try
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