Support Anfrage: Internet access Problem

Ticket ID: 21612	Erstellungsdatum: 07.05.2015 13:05	Produkt: SiteKiosk Classic Windows	Anhang: -
Tickettyp: Support Anfrage	Version: 8.7.1435	Sprache: Englisch
Aufrufe: 25689	Letzte Änderung: 04.06.2015 14:27	Plattform:
Level: Geschlossen

Support Anfrage: Internet access Problem

Beschreibung

The SiteKiosk software is installed in a PC inside a plant where there is an internal network protected.
It's no possible to access the internet (than you can go to the web sites) with Sitekiosk User while this is possible with Administrator user. We changed the browser / proxy settings in both user (then the internet settings are the same) but the problem is not solved. Can you help me?
Thanks.

Antwort: (1)
Re: Internet access Problem	07.05.2015 13:50
Hello, You may import the proxy settings of the Administrator (IE settings) to the SiteKiosk configuration with using the import button at “-->Maintenance-->Connection-->Use proxy server-->Settings” and then test it agein. Otherwise you should check this in Internet Explorer while logged in as SiteKiosk user. Please find here a step by step description about how getting access: http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826 If you got this working in IE you should disable the option “Use proxy server” in the SiteKiosk configuration. Regards, Michael Olbrich

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Support Anfrage: Internet access Problem

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Antwort: (1)