Ticket ID: 26667 Erstellungsdatum: 02.05.2024 16:47 Produkt: SiteKiosk Classic Windows Anhang: -
Tickettyp: Support Anfrage Version: 9.9.11320 Sprache: Englisch
Aufrufe: 226 Letzte Änderung: - Plattform:
Level: In Bearbeitung Geändert von: -

Support Anfrage: Problem with kiosk

Beschreibung

Hello,
we have a problem with a new installed sitekiosk.
I have a video that describe the problem but i cannot attach it
How can i do?
Kind Regards
Nicola

Antwort: (2)
Re: Problem with kiosk 02.05.2024 17:00
Hello,

If necessary, reduce the video file size accordingly or provide it as download.

But in any case, you should send your SiteKiosk configuration (yourConfig.skcfg) and the corresponding log file as well as a brief description of the problem
e.g. via e-mail to support-europe(at)sitekiosk.com
(Email attachments to Support may not exceed 10MB in size.)

Also, the SiteKiosk Classic Windows version you specified does not exist - see version history:
https://www.sitekiosk.com/eu/sitekiosk-classic-windows-version-history/


Regards,
Michael Olbrich
Re: Problem with kiosk 02.05.2024 17:12
Hello Michael,
i'll send you what you asked
Kind Regards
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