Ticket ID: 26364 Erstellungsdatum: 19.09.2022 08:09 Produkt: SiteKiosk Classic Windows Anhang: -
Tickettyp: Support Anfrage Version: 6.4.0 Sprache: Englisch
Aufrufe: 4608 Letzte Änderung: 17.10.2022 14:37 Plattform:
Level: Geschlossen

Support Anfrage: SiteKisok Client pop up error message

Beschreibung

Hi Support ,
We found that the SiteKiosk Client PC pop up the error message when we powered on the PC. You could refer to the attached picture for the error message.
The message indicated that :Sitekiosk was not able start properly for 10 times in 1200 seconds.........etc.
However , we definitely sure that we didn`t start the SiteKiosk 10 times within 1200 seconds. We found all the SiteKiosk had ever popped up the message intermittently. Could you please look into it and advise how to prevent the error pop up again ?

Regards
Angus

Antwort: (1)
Re: SiteKisok Client pop up error message 19.09.2022 14:29
Hello Angus,

Thank you for your inquiry. This can happen if SiteKiosk is interrupted and is unable to be relaunched in time. You can find most usual scenarios and recommendations in our FAQ link here:
https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25180

In corporate or domain environment, you may have set special timed events that may interrupt SiteKiosk and the Watchdog is unable to start it up again. You can check the SiteKiosk Log files - C:\Program Files (x86)\SiteKiosk\Logfiles (yyyy-mm-dd.txt files) - for events leading up to the error.

If you are not certain, you can email the log file to our US Support team, referencing this post: https://www.sitekiosk.com/contact/

Best regards,
Andre.
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