Ticket ID: 26485 Erstellungsdatum: 01.05.2023 16:01 Produkt: SiteKiosk Online Client Anhang: -
Tickettyp: Support Anfrage Version: 1.1.2595 Sprache: Englisch
Aufrufe: 15958 Letzte Änderung: 29.05.2023 23:30 Plattform:
Level: Geschlossen

Support Anfrage: Not Authorized: Browser agent does not match fingerprint

Beschreibung

We setup our SiteKiosks to access an ADP site for training purposes. Just this morning, all of our Sitekiosk stations are displaying a message when attempting to access training content - "You are not authenticated to access this content. Reason: {"message":"Browser agent does not match the fingerprint that was registered.").

Antwort: (3)
Re: Not Authorized: Browser agent does not match fingerprint 01.05.2023 21:22
Hello,

Thank you for your inquiry. This might have to do with a change made on ADP's website recently since SiteKiosk does not update on its own. You will need to confirm what is required to view this content. Either Azure SSO - https://devblog.provisio.com/post/2022/08/17/Enabling-Single-Sign-On-with-Azure-Active-Directory-in-SiteKiosk-Online-Windows.aspx or with you editing the browser agent in Project>>Settings>>Client>>Browser>>"User agent modification". (These instructions are for SiteKiosk Online).

Please confirm more details from this website vendor. For sensitive details, you can email support-america(at)sitekiosk.com referencing this post.

Best regards,
Andre.
Re: Not Authorized: Browser agent does not match fingerprint 01.05.2023 22:53
Website that we're trying to access and are able to is:
https://workforcenow.adp.com/theme/unified.html

One of the test training videos that we are trying to launch from this site:
https://adp-mas-dev.mygo1.com/play/4335441/4335438/structure?referral=30542191
Re: Not Authorized: Browser agent does not match fingerprint 01.05.2023 23:01
Hello,

Both sites require credential login. Can you send the specific steps to replicate this to support-america(at)sitekiosk.com ? Please also check with these sites to see what type of "fingerprint", they are expecting.

Note: These support requests are viewable publicly.

Best regards,
Andre.
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