Ticket ID: 18474
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Date de création: 05/10/2012 04:21
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Produit: SiteKiosk Classic Windows
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Annexe: -
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TicketType d´article: Support Request
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Version: 7.8.332
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Langue: Anglais
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Adressages: 32833
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Dernière modification: 10/10/2012 11:50
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Plateforme:
Windows XP Professional
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Niveau: Fermé
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IE: 8.0 |
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Statut bogue: Fixé
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Compte d'utilisateur: Utilisateur SiteKiosk limité
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Fréquence: À chaque démarrage
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Support Request: Error on credit card payment but still charging
Reproduction
Any Credit Card transaction (VISA/Mastercard in particular as that is all we accept).
For every VISA/Mastercard transaction attempted, the guest gets an error message, no kiosk time, and is still charged for it. The zip file contains the config file, logs and a screenshot of the error from one of our kiosks - the same error is occurring on all 20 kiosks we have in the field. We are also using sitecafe 2.6 (restarting this does not make a difference). I could not find anything helpful in the logs. We are using a custom front page, however I have set up a kiosk here at the office with default settings (only changes are adding our DPS account and sitecafe server details in order to make a test transaction) and am having the exact same issue. I now suspect this is a bug with sitekiosk. Please help :)