Ticket ID: 21888 Date de création: 13/08/2015 17:13 Produit: SiteKiosk Classic Windows Annexe: -
TicketType d´article: Support Request Version: 8.8.1686 Langue: Anglais
Adressages: 30076 Dernière modification: 11/09/2015 11:07 Plateforme:
Niveau: Fermé

Support Request: Active X filtering Flash player

Description

Some websites seem to be getting an flash error that is resolve by activation ActiveX Filtering. I applied the option in IE accessing the account using the following instructions
https://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826

but the settings don't seem to port to the kiosk browser
see attachment for error example

thanks

Réponse: (4)
Re: Active X filtering Flash player 13/08/2015 17:27
Hi,

this error shows that Flash is already working. Please check if there is a different behaviour between autostart mode and start once mode on that terminal.

Regards Martin
Re: Active X filtering Flash player 13/08/2015 17:30
on the same session? or from admin account?

thanks
Re: Active X filtering Flash player 13/08/2015 17:40
Behavior is the same in both modes
Re: Active X filtering Flash player 14/08/2015 10:50
Hello,

The SiteKiosk Browser does use the IE Webbrowser Control of the installed IE version.

On my test system (with IE11 and Adobe Flash 18.0.0.232) I can open the page http://www.wverbier.com/ in SiteKiosk 8.91.3042 without any issue (also without changing ActiveX Filtering setting).

You first may check if all Windows updates are installed (including IE11) and which Adobe Flash version is installed http://www.adobe.com/software/flash/about/

Regards,
Michael Olbrich
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