Ticket ID: 21940 Date de création: 04/09/2015 08:55 Produit: SiteRemote Annexe: -
TicketType d´article: Support Request Version: 5.1.0 Langue: Anglais
Adressages: 24049 Dernière modification: 02/10/2015 13:07 Plateforme:
Niveau: Fermé

Support Request: Update Information

Description

Hello,
after changes on device we dont have updated information on our own Siteremote - specifically information about software (MONITORING - SOFTWARE - INSTALLED SOFTWARE). Example: we update SiteKiosk aplication but in Siteremote there shows still old version.
Thank you for help
Honza

Réponse: (3)
Re: Update Information 04/09/2015 10:25
Hello,

The information on the software page of SiteRemote will automatically be refreshed once a week (every 7 days).

If you run your own SiteRemote Server you can adjust that setting but not on https://www.siteremote.net.

In case you run your own SiteRemote Server and need further information about how to adjust that setting please send an e-mail to
support-europe(at)provisio.com

Regards,
Michael Olbrich
Re: Update Information 04/09/2015 12:07
Thank you for answer.

Is there a easy way to configurate this interval in some config file on server?

Do I have to write to support an email or you can write me back?
Thank you
Re: Update Information 04/09/2015 12:37
Hello,

>>> Do I have to write to support an email<<<
Yes please.
Please send an e-mail to
support-europe(at)provisio.com

Regards,
Michael Olbrich
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