Ticket ID: 21941 Date de création: 04/09/2015 13:33 Produit: SiteKiosk Classic Android Annexe: -
TicketType d´article: Support Request Version: 2.4.118 Langue: Anglais
Adressages: 23757 Dernière modification: 02/10/2015 17:09 Plateforme:
Niveau: Fermé

Support Request: Can license software

Description

Hi,
I have installed Sitekiosk for Andriod on a Samsung Tab4 running Andriod V 5.0.2, it has installed ok but it wont let me license the software, can you please advise what i'm doing wrong I have entered the license key and nothing happens.

Cheers
Dylan

Réponse: (1)
Re: Can license software 04/09/2015 16:51
Ensure that the Android Tablet device is able to connect to the Internet at the time you register the license (when you enter the license SiteKiosk must connect to the licensing server).
http://www.provisio.com/helpconsole/SiteKiosk%20Android%20Quick%20Start%20Guide/en-US/default.htm?registering_sitekiosk.htm

Please note that Android 5.x is currently not supported:
http://www.provisio.com/en-US/Downloads/Download.aspx?ItemId=185


The next release of the software should be compatible and is tentatively scheduled in 8-10 weeks.

I would recommend rolling back the Android update to a supported version until the new release.
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