Ticket ID: 21945 Date de création: 07/09/2015 11:00 Produit: SiteRemote Annexe: -
TicketType d´article: Support Request Version: 5.1.0 Langue: Anglais
Adressages: 24591 Dernière modification: 09/10/2015 11:59 Plateforme:
Niveau: Fermé

Support Request: screenshot from device

Description

Hello,

If I setup on Android device a browser engine Chromium and I want to create a screenshot on our Siteremote I receive only black screen. If I change it to Dafault engine it works well. (Sitekiosk on device is 2.4.66.R2777 or 2.4.118 R2840 with same result)

Thank you for help

Honza Vachal

Réponse: (7)
Re: screenshot from device 07/09/2015 12:20
Hello,

I am sorry but this is not reproducible. With my test the screen shot was also taken when setting the Fullscreen Browser to Chromium Browser Engine (current SiteKiosk Android version http://www.provisio.com/en-US/Downloads/Download.aspx?ItemId=185).

Did you use/start any external App with SiteKiosk?
Which page did you display in the browser?
Did you take the screen shot with the refresh button at “-->Monitoring-->Administration”?

Regards,
Michael Olbrich
Re: screenshot from device 07/09/2015 13:19
Hello,

Did you use/start any external App with SiteKiosk?
- I use Application - Fullscreen browser
Which page did you display in the browser?
- our website for customer (accessible from local network)
Did you take the screen shot with the refresh button at “-->Monitoring-->Administration”?
- Yes I did

I tried it many times on few different devices and two verison of Sitekiosk with same result.
If I setup Chromium engine black screenshot has been created.
If I setup Default engine it works well and I got a right screenshot

Do you have any idea

Honza V.
Re: screenshot from device 07/09/2015 13:31
Hello,

As this is not reproducible here it may apply to the web page that is displayed?
Did you also check with other web pages (e.g. Google)?

You may also register the device to a test team at https://www.siteremote.net and check if it also happens.

Regards,
Michael Olbrich
Re: screenshot from device 07/09/2015 15:04
Yes I tried to change it to different web pages but with same result.
I have to do a test on your testing Siteremote server.
I will write you back.

Thank you

Honza V.
Re: screenshot from device 09/09/2015 09:14
Hello,

I tried a register the device on your test team with same result:
default engine - screenshot OK
Chromium engine - black screenshot.

Are you able to try it?
Do you want to send a login to your email?
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