Support Request: Reboot issue

Ticket ID: 21990	Date de création: 21/09/2015 17:22	Produit: SiteKiosk Classic Windows	Annexe: -
TicketType d´article: Support Request	Version: 8.91	Langue: Anglais
Adressages: 25742	Dernière modification: 20/10/2015 09:55	Plateforme:
Niveau: Fermé

Description

Every 5 or so reboots the site kiosk starts in emergency mode. The only other thing ofnote VNC didnot install as part of the installprogram.

Réponse: (2)
Re: Reboot issue	22/09/2015 09:28
Hello, For the SiteKiosk Browser start it doesn’t matter if you installed the VNC components or not. The emergency configuration will be displayed when he SiteKiosk Browser was restarted by the software watchdog / has crashed within a certain time interval (e.g. 10 times within 20 minutes). It may apply to the start page you configured or there is anything with the configuration in general. More detailed information you will find in the SiteKiosk log (…\SiteKiosk\Logfiles). You should close SiteKiosk and login as administrator, check the logs or even change the start page URL / create a new configuration for testing. Regards, Michael Olbrich
Re: Reboot issue	22/09/2015 09:30
Hello, I checked your configuration file and you may first reset the setting for the compatibility view back to default. You did se to IE8 Mode: <ie8-compatibility-view enabled="true" emulation-mode="8888" /> Here further infotmation about zhat setting: https://www.provisio.com/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=9701 Regards, Michael Olbrich