Ticket ID: 26868 Date de création: 18/08/2025 14:39 Produit: SiteKiosk Online Client Annexe: -
TicketType d´article: Support Request Version: 6.4.0 Langue: Anglais
Adressages: 5066 Dernière modification: 19/09/2025 13:01 Plateforme:
Niveau: Fermé

Support Request: Client error occurred

Description

Dear Team,

I have received several errors from the client reporting an "abnormal SiteKiosk program termination." I have run a job to restart the client, but it did not resolve the problem.

Could you please guide me on how to resolve this issue?

Looking forward to your kind reply.

Kind regards,
Abdo,

Réponse: (5)
Re: Client error occurred 18/08/2025 16:44
Hello,

Since you have selected version 6.4, you are apparently using SiteKiosk Classic with SiteRemote (6.4).

Generally, you will see the log entry "[SiteKiosk] abnormal sitekiosk program termination" when SiteKiosk hasn’t been closed in the usual way (for example, using the Escape menu).

If this happens only occasionally, there’s no need to worry. For terminals that run 24/7, it’s normal to see this now and then—sometimes users open an HTML page with errors, which can cause this entry.

Otherwise SiteKiosk is designed to automatically detect and resolve most issues without user intervention. A watchdog runs as a Windows service, checking SiteKiosk every 30 seconds. If a problem is found, it restarts SiteKiosk automatically.

For further information please refer to the following FAQ
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=6034

Regards,
Michael Olbrich
Re: Client error occurred 21/08/2025 18:22
Hi Michael,

Thank you for your reply.

Is it normal for this error to occur frequently on the same device?

Regards,
Abdo
Re: Client error occurred 22/08/2025 12:05
Hello,

This issue should not occur on a regular basis, as it typically indicates that SiteKiosk was not closed properly. However, if you are operating terminals that are in continuous 24/7 use, it is not uncommon for this entry to appear occasionally. For example, it may be triggered when users access an HTML page containing errors.
For further details when using SiteKiosk Classic (Windows), please see:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=6034


Regards,
Michael Olbrich


Important Notice Regarding Legacy Products
The software products SiteRemote, SiteCaster, and SiteKiosk Classic are classified as legacy products.
- The SiteRemote.net service will be discontinued on December 31, 2025. Further information can be found at: https://www.siteremote.net.
- Self-hosted SiteRemote servers may continue to operate beyond December 31, 2025; however, no further product development will take place. Support for critical issues will be maintained until at least the end of 2027.

- SiteKiosk Classic will remain available as a standalone software solution. Support is limited to addressing critical bugs, and the SiteKiosk Classic Windows version typically receives approximately one to two updates annually for the Chromium browser engine.
Currently no official end-of-life date has been set.

We recommend transitioning to the current product, SiteKiosk Online (https://www.sitekiosk.com/en/sitekiosk/), which offers centralized server-based configuration, flexible content management, and full server-side license administration.

Free Trial of SiteKiosk Online:
- Register a team and enjoy a 30-day free trial at https://sitekiosk.online
- Create projects using available templates via the >Projects section: https://sitekiosk.online/help/en/Projects.html
- Download client software for Windows and Android from the >Downloads section on the dashboard
- System requirements: https://sitekiosk.online/help/en/SystemRequirements.html
- Client details: https://sitekiosk.online/help/en/SiteKioskClient.html

Additional resources and tutorials:
- PDF document: https://www.sitekiosk.com/wp-content/uploads/sitekiosk-en.pdf
- Tutorial videos: https://www.sitekiosk.com/en/tutorials/
Re: Client error occurred 02/10/2025 14:56
Hi,

is there a way to troubleshooting this error?
Re: Client error occurred 02/10/2025 16:51
Hello,

You can find the relevant information in the FAQ, which I have already shared previously:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=6034

I would also recommend reviewing the SiteKiosk log for any errors or warnings that occurred immediately before the event, since the message "abnormal SiteKiosk program termination" itself does not indicate the actual cause of the issue.

If this does not help to resolve the problem, you may consider creating a new SiteKiosk configuration as needed. Further guidance on how to exit SiteKiosk can be found in the following FAQ article: https://www.sitekiosk.com/de/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=60

In addition, please ensure that you are using the latest version of SiteKiosk Classic, as older versions of SiteKiosk Classic are no longer supported. Alternatively, you may consider switching to our current product, SiteKiosk Online, which offers the latest features and support.

Regards,
Micharl Olbrich
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