Ticket ID: 26889 Date de création: 07/11/2025 17:53 Produit: SiteKiosk Online Client Annexe: -
TicketType d´article: Support Request Version: - Langue: Anglais
Adressages: 1626 Dernière modification: - Plateforme:
Niveau: En traitement Modifié par: -

Support Request: Critical: Android 14 Wireless Debugging Pairing Dialogue Not Appearing (iiyama T4329AS-B1AG)

Description

We are attempting to install/authorize the Sitekiosk Online Client for Android on a new iiyama T4329AS-B1AG display running Android 14.

The installation requires Wireless Debugging to be enabled, which should trigger a system dialogue for entering the 6-digit pairing code. This crucial dialogue/popup is not appearing on the display.

As a result, we cannot complete the required security authorization, and the Sitekiosk client remains stuck, continuously requesting the debugging code without the dialogue.

Device and Software Information
Display Model: iiyama T4329AS-B1AG (Integrated Android Display)

Android Version: Android 14

Sitekiosk Product: Sitekiosk Online Client for Android

Sitekiosk Version: latest downloaded from the online.
Network: Both the display and the Admin PC are on the same Wi-Fi network.

Troubleshooting Steps Performed (All Failed)
We have performed extensive troubleshooting, including using manual ADB commands, as the automatic app-driven process is failing. Steps tried: factory reset, reinstalling the APK, manually granting SYSTEM_ALERT_WINDOW permission, and starting activities via ADB — the app still won’t go past the provisioning screen.

Réponse: (3)
Re: Critical: Android 14 Wireless Debugging Pairing Dialogue Not Appearing (iiyama T4329AS-B1AG) 07/11/2025 19:57
Hello,

This is just a short insight for your critical request until more information is presented. Here are things to note:
- Do not sign into any Google or Samsung accounts (or any other accounts at device setup, choose Skip, Cancel, etc.)
- Allow Notifications when prompted at SiteKiosk Online Provisioning setup prompt
- Your Paring Code entry will be in the Notifications section (most devices, you swipe down)
- Wireless Debugging may only work unless, you choose "Always Allow" at "Pair with pairing code" (device dependent)
- Once you enter your pairing code and it is accepted, then the provisioning is completed, you may not need to do this again.

Hopefully this helps.
Andre.
Re: Critical: Android 14 Wireless Debugging Pairing Dialogue Not Appearing (iiyama T4329AS-B1AG) 08/11/2025 08:59
Thank you Andre!


Ticket ID: 26889 Creation Date: 11/7/2025 5:53 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: - Language: English
Views: 31 Last Modification Date: - Platform:
Level: Pending Modified By: -
Support Request: Critical: Android 14 Wireless Debugging Pairing Dialogue Not Appearing (iiyama T4329AS-B1AG)
Description
We are attempting to install/authorize the Sitekiosk Online Client for Android on a new iiyama T4329AS-B1AG display running Android 14.

The installation requires Wireless Debugging to be enabled, which should trigger a system dialogue for entering the 6-digit pairing code. This crucial dialogue/popup is not appearing on the display.

As a result, we cannot complete the required security authorization, and the Sitekiosk client remains stuck, continuously requesting the debugging code without the dialogue.

Device and Software Information
Display Model: iiyama T4329AS-B1AG (Integrated Android Display)

Android Version: Android 14

Sitekiosk Product: Sitekiosk Online Client for Android

Sitekiosk Version: latest downloaded from the online.
Network: Both the display and the Admin PC are on the same Wi-Fi network.

Troubleshooting Steps Performed (All Failed)
We have performed extensive troubleshooting, including using manual ADB commands, as the automatic app-driven process is failing. Steps tried: factory reset, reinstalling the APK, manually granting SYSTEM_ALERT_WINDOW permission, and starting activities via ADB — the app still won’t go past the provisioning screen.
Answer: (1)
Re: Critical: Android 14 Wireless Debugging Pairing Dialogue Not Appearing (iiyama T4329AS-B1AG) 11/7/2025 7:57 PM
Hello,
- Do not sign into any Google or Samsung accounts - Never did.
- Allow Notifications when prompted at SiteKiosk Online Provisioning setup prompt - Notifications allowed.
- Your Paring Code entry will be in the Notifications section (most devices, you swipe down) - Problem is, taht tis pairing code entry in not appearing anywhere.
- Wireless Debugging may only work unless, you choose "Always Allow" at "Pair with pairing code" (device dependent) - Is allowed.
- Once you enter your pairing code and it is accepted, then the provisioning is completed, you may not need to do this again. - Just the window with pairin code entry is never visible. Pairing with a PC in the network has no issues, just SiteKiosk is not registering it without the

So the issue is more likely from the Iiyama side with the overlay limiting pop-ups visible. So im more looking for a workaround for installing Sitekiosk Online without the Wifi debugging code entry.
Re: Critical: Android 14 Wireless Debugging Pairing Dialogue Not Appearing (iiyama T4329AS-B1AG) 10/11/2025 10:57
Hello,

Unfortunately, as of Android version 13, it is only possible to install SiteKiosk using Wi-Fi debugging and provisioning.
Since the Android operating system is customized by the respective manufacturers, we cannot guarantee that our software, SiteKiosk Online, will run on every device.
For this reason, our software can be tested free of charge with full functionality for 30 days to check whether it works on your device and if you are satisfied with the application.

If you are set on using this specific hardware, you can send us the device. Please contact us at support-europe(at)sitekiosk.com for further information.

Best regards,
Dr. Henrik Vorschmitt
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