Ticket ID: 26930 Date de création: 24/03/2026 17:01 Produit: SiteKiosk Online Client Annexe: -
TicketType d´article: Support Request Version: 1.8.178 Langue: Anglais
Adressages: 1863 Dernière modification: 21/04/2026 18:03 Plateforme:
Niveau: En traitement

Support Request: Waiting Download

Description

I've published a new project but it says it is "waiting for download" even though I've chosen to publish immediately. I've rebooted twice but it's still waiting for download.

Réponse: (1)
Re: Waiting Download 24/03/2026 17:44
Hello,

Thank you for your inquiry. Please try to update the client to version 1.9.242.0 in Portal >>Control>>Updates. then check to see if the published project was sent to the device. If the issue still persists, you can send an export of the Logs from Portal>>Monitoring>>Device>>Logfiles>>Export. You can send this to support-america(at)sitekiosk.com.

From time to time, App Updates may need to be completed in the backend before receiving your new project: https://us.sitekiosk.online/help/en/Appupdate.html . This is an automatic feature, and you can see pending activities like this in the logs.

Best regards,
Andre.
Ajouter un commentaire
Mon compte
Connecter
Langue (Tickets):