Ticket ID: 26934 Date de création: 31/03/2026 21:53 Produit: SiteKiosk Online Client Annexe: -
TicketType d´article: Support Request Version: 1.9.66 Langue: Anglais
Adressages: 1637 Dernière modification: 29/04/2026 17:03 Plateforme:
Niveau: En traitement

Support Request: Question about Licensing

Description

We had an annual cloud kiosk plan, and licenses expired after a month. We again added another annual plan, and still can't see any active licenses in our account. We are confused. Please advise

Thanks
Maddy

Réponse: (3)
Re: Question about Licensing 31/03/2026 22:42
Your licenses have not yet been activated. You will need to login to your SiteKiosk Online account and activate the licenses under >Team >Licensing. I will send you a separate email with more info.
Re: Question about Licensing 01/04/2026 00:41
Can you also help me with refunding the recent annual license purchase? Because we already had a license for the annual plan.
Re: Question about Licensing 01/04/2026 16:41
This request has been processed. My email to you yesterday bounced back. I just tried to send a different email to you from calvin.ward(at)sitekiosk.com with the info you will need. Please let me know if you do not receive it.
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