Support Request: Went to install trial version while waiting for new license and install failed

Ticket ID: 26966	Date de création: 02/06/2026 22:19	Produit: SiteKiosk Classic Windows	Annexe: -
TicketType d´article: Support Request	Version: 9.9	Langue: Anglais
Adressages: 1495	Dernière modification: -	Plateforme:
Niveau: En traitement	Modifié par: -

Description

Went to install trial version while waiting for new license and install failed. Now site kiosk does not work period.

Réponse: (1)
Re: Went to install trial version while waiting for new license and install failed	02/06/2026 23:10
Hello, Thank you for your inquiry. Assuming you are updating SiteKiosk or installing it new but in a domain environment, you can successfully install/update the software with this command in Command Prompt: sitekiosk9.exe /V"INSTALLSYSTEMSECURITYUSER=\"\"" Say No to the Remote VNC feature. For new installs that need the local restricted user, use this command after install: "C:\Program Files (x86)\SiteKiosk\SystemSecurity.exe" /install [/user:SiteKiosk /pass:MyPassword12!] Note: This step is not needed for off-domain environments with default Windows settings. See FAQ on updating SiteKiosk Classic: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834 Best regards, Andre.