Ticket ID: 26971 Date de création: 11/06/2026 02:29 Produit: SiteKiosk Online Client Annexe: -
TicketType d´article: Support Request Version: 9.10.95 Langue: Anglais
Adressages: 854 Dernière modification: - Plateforme:
Niveau: En traitement Modifié par: -

Support Request: skkey.sys

Description

I have a Dell QCM1250 with Windows 11 and skkey.sys is being blocked. The keyboard is not working for admin users upon installation. Before i even do any setup.

Réponse: (2)
Re: skkey.sys 11/06/2026 02:30
Sorry this is for SiteKiosk Classic Windows
Re: skkey.sys 11/06/2026 15:21
Thank you for your inquiry. We are not aware of any issues where SiteKiosk would cause a keyboard to lose power or become unresponsive in that way. One possible explanation could be a conflict with system security settings, which is more likely in a domain environment. If the device is connected to a domain do you still observe this behavior after remote the computer from the domain?

Regarding known factors related to SiteKiosk, for review:
• Keyboard lock on Windows startup when Auto Start fails: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?keyboard_lock_on_startup.htm
• Information about the SiteKey driver, including a past issue involving a third-party HP application (2015): https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=15871

Please note that the SiteKey driver (sitekey.sys) loads during Windows startup, even when the keyboard is not actively blocked. However, there are no known general issues with SiteKiosk—particularly the keyboard driver—on supported Windows systems. The SiteKey driver complies with Microsoft requirements and adheres fully to their driver development standards.
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