Ticket ID: 26972 Date de création: 15/06/2026 09:57 Produit: SiteKiosk Classic Windows Annexe: -
TicketType d´article: Support Request Version: 9.9.7305 Langue: Anglais
Adressages: 728 Dernière modification: - Plateforme:
Niveau: En traitement Modifié par: -

Support Request: Memory error

Description

We find memory high usage and reboot of the software. What can we check?

20 0000 2026-06-14 18:08:55 +0200 [SiteKiosk] Notification: [Process Status] GDI Objects: 70; USER Objects: 110; Handles: 3675650; Process Memory Usage: 145.70 MB
40 0000 2026-06-14 18:08:55 +0200 [SiteKiosk] ERROR: WARNING! Memory usage is abnormally high. RESTART IS IMMINENT.
40 0000 2026-06-14 18:08:55 +0200 [SiteKiosk] ERROR: Current memory situation: Max Pagefile Size: 49929736kb Current Pagefile Size: 16657216kb
40 0000 2026-06-14 18:08:55 +0200 [SiteKiosk] ERROR: Pagefile usage: 33.36% [max: 90.00%] Global memory usage: 16657216kb [max: 16440320kb] GDI Objects: 70 [max: 9999]
20 0000 2026-06-14 18:08:56 +0200 [SiteKiosk] Notification: Beginning deletion of temporary internet files.
20 0000 2026-06-14 18:08:56 +0200 [SiteKiosk] Notification: 0 temporary internet files successfully deleted. Done.
20 0000 2026-06-14 18:08:56 +0200 [SiteKiosk] Notification: 3 history entries successfully deleted. Done.
20 0000 2026-06-14 18:08:56 +0200 [SiteKiosk] Notification: 0 cookies successfully deleted. Done.
20 1772 2026-06-14 18:08:56 +0200 [SiteRemote] shutdown
20 03ea 2026-06-14 18:08:56 +0200 [SiteKiosk] closed

Réponse: (1)
Re: Memory error 15/06/2026 10:42
Hello,

SiteKiosk Classic Version 9.9.7305 is no longer supported (the current version is 9.10.95 https://www.sitekiosk.com/eu/sitekiosk-classic-windows-version-history/). However, there are no known issues specifically related to this.

The log messages refer to a SiteKiosk Classic Windows protection feature designed to prevent excessive memory usage (not only by SiteKiosk but system-wide).

Please check the "Memory threshold values" under >Maintenance>Monitoring>Settings. There you can see the configured maximum permitted memory usage for SiteKiosk and increase the "Maximum accepted memory usage" if appropriate. If necessary, the you should also review the Windows swap file settings; automatic management by Windows is recommended.

More information:
https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?maintenance.htm

Regards,
Michael Olbrich

Important Notice Regarding Legacy Products
The software products SiteRemote, SiteCaster, and SiteKiosk Classic are classified as legacy products.
- SiteKiosk Classic will remain available as a standalone software solution. Support is limited to addressing critical bugs, and the SiteKiosk Classic Windows version typically receives approximately one to two updates annually for the Chromium browser engine.
Currently no official end-of-life date has been set.
- The SiteRemote.net service was discontinued on 31 December 2025.
- Self-hosted SiteRemote servers may continue to operate beyond December 31, 2025; however, no further product development will take place.

We recommend transitioning to the current product, SiteKiosk Online (https://www.sitekiosk.com/en/sitekiosk/), which offers centralized server-based configuration, flexible content management, and full server-side license administration.

Free Trial of SiteKiosk Online:
- Register a team and enjoy a 30-day free trial at https://sitekiosk.online
- Create projects using available templates via the >Projects section: https://sitekiosk.online/help/en/Projects.html
- Download client software for Windows and Android from the >Downloads section on the dashboard
- System requirements: https://sitekiosk.online/help/en/SystemRequirements.html
- Client details: https://sitekiosk.online/help/en/SiteKioskClient.html

Additional resources and tutorials:
- PDF document: https://www.sitekiosk.com/wp-content/uploads/sitekiosk-en.pdf
- Tutorial videos: https://www.sitekiosk.com/en/tutorials/
- Web Shop: https://www.sitekiosk.com/eu/web/Shop/Shop.aspx?GroupIdx=1
- Sales Contact: sales-europe(at)sitekiosk.com
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