Ticket ID: 26994 Erstellungsdatum: 28.08.2026 23:10 Produkt: SiteKiosk Classic Windows Anhang: -
Tickettyp: Support Anfrage Version: 9.10.10010 Sprache: Englisch
Aufrufe: 1124 Letzte Änderung: - Plattform:
Level: Geschlossen Geändert von: -

Support Anfrage: Bottom of PDF Cut Off

Beschreibung

The bottom inch of PDF documents are cut off when printed. If I print outside of SiteKiosk the text is present. I have uninstalled/reinstalled SiteKiosk, installed the latest version, and uninstalled/reinstalled printer.
Any solutions?
Thanks

Antwort: (3)
Re: Bottom of PDF Cut Off 31.08.2026 17:31
Hello,

Thank you for your inquiry. You can consider sending the PDF view and printing to a designated application like Adobe for PDF handling: https://devblog.provisio.com/post/2021/02/25/How-to-Force-PDF-Downloads-in-SiteKiosk-Windows-Chrome-Browser.aspx

A browser engine update for this application is in the works. You can check the PDF viewer again at that time but there are no guarantees. Note that SiteKiosk Classic is now considered a legacy product and updates are provided once or twice a year.

Explore our new Cloud-based kiosk and digital signage software, SiteKiosk Online, for remote configuration, client, and content management with the security SiteKiosk is known for. It allows the flexible creation of custom interfaces and digital signage directly from your browser.

SiteKiosk Online offers a 30-day free evaluation at https://us.sitekiosk.online
Tutorial Videos: https://www.sitekiosk.com/tutorials/
Documentation: https://us.sitekiosk.online/help/en/Welcome.html
General Support Options: https://www.sitekiosk.com/faq-and-support/

For further questions on your options and next steps, please reach out to us here: https://www.sitekiosk.com/contact/

Best regards,
Andre.
Re: Bottom of PDF Cut Off 18.09.2026 17:13
I resolved the issue by going into Configure Site Kiosk - Print- Printing Behavior, then setting it to Show SiteKiosk Print Dialog Box.
Re: Bottom of PDF Cut Off 18.09.2026 17:37
Hello,

Thank you for the update. Sometimes that solution will not work for everyone. But you can consider reviewing your print behavior options - https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?print.htm and your printer setup options (set as local printer, USB, Network) - https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?setup_printer.htm before considering a change to SiteKiosk Online.

Best regards,
Andre.
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