Support Request: Touchpanel

Ticket ID: 26922	Date de création: 04/03/2026 14:20	Produit: SiteKiosk Classic Android	Annexe: -
TicketType d´article: Support Request	Version: -	Langue: Anglais
Adressages: 410	Dernière modification: -	Plateforme:
Niveau: En traitement	Modifié par: -

Description

Can you please assure me if the software is working correctly on a Philips 24BDL3751T/00. See attachments for details off the touchpanel

Réponse: (1)
Re: Touchpanel	04/03/2026 15:36
Hello, Please note that Android 13 is not supported by SiteKiosk Classic Android. As SiteKiosk Classic is a legacy product, no further updates or adjustments will be made. Our current solution, SiteKiosk Online, provides general support for Android 13: https://sitekiosk.online/help/en/SystemRequirements.html Kindly review the installation steps required for deploying the SiteKiosk Online client on Android 13 and higher: https://sitekiosk.online/help/en/Installation.html A related video tutorial is also available here: https://www.sitekiosk.com/eu/tutorials/ But since Google allows device manufacturers significant flexibility in customizing the operating system, flawless operation of the SiteKiosk Online client on all Android devices cannot be fully guaranteed. Device-specific modifications by manufacturers may result in different behaviors or installation issues, even with identical Android versions. Therefore, we offer a 30-day free trial period so you can thoroughly test SiteKiosk Online in your specific environment: https://www.sitekiosk.com/eu/sitekiosk/ Regards, Michael Olbrich