Ticket ID: 16754
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Creation Date: 29/06/2011 21:57
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 7.1.266
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Language: English
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Views: 27109
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Last Modification Date: 28/07/2011 16:28
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Platform:
Windows XP Professional
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Level: Closed
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IE: 8.0 |
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Bug Status: Not Fixed
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User account: Administrator
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Bug Frequency: On every start
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Support Request: Magtek card reader
Reproduction
After credit card is swiped, the card information does not appear if Site Kiosk software is running.
We have about 14 systems running Site Kiosk. Each system has a Magtek card reader (part # 21040107). Up until recently, every reader worked fine with the Site Kiosk browser. If we close Site Kiosk, the card reader does work within Internet Explorer. The only changes that have been made to those systems in the last few months have been upgrades to Adobe Flash player.
Do we have to enable something within Site Kiosk to get the software to recognize the readers?