Ticket ID: 26720 Creation Date: 08/08/2024 23:56 Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.6744 Language: English
Views: 1511 Last Modification Date: 06/09/2024 22:08 Platform:
Level: Closed

Support Request: SecureVNCPlugin authentication failed (no plugin interface available)

Description

After installing SiteKiosk Classic version 9.9.6744 with the extracted SiteKiosk.msi using the following command line "msiexec.exe /I SiteKiosk.msi /qb!- /l* c:\temp\kiosk.log DEFAULTPASSWD=****", I receive the following error message when trying to access the client from SiteRemote (version 6.4.0.6847) with VNC viewer: "Secure VNCPlugin authentication failed (no plugin interface available)". I do not receive the error message and VNC viewer works correctly from the same SiteRemote server when installing SiteKiosk Classic version 9.7.5324 using the same method on the same client device. Was there a change with VNC Viewer between SiteKiosk Classic version 9.7.5324 and 9.9.6744 that could cause this? Is there a way to remedy this without installing UVNCClientInstaller.exe separately?

Answer: (2)
Re: SecureVNCPlugin authentication failed (no plugin interface available) 09/08/2024 14:39
Hello,

Thank you for your inquiry. This issue is related to the UVNC Client installed on your device you are attempting to establish connection with a SiteKiosk device. You will need to update the UVNC Client installer in the Administration->Downloads section of a team.

You do not need to change anything on the machine where SiteKiosk installed. This issues only impacts the viewer component on the computer from which the SiteKiosk machine is going to be accessed (it is not automatically updated). The new viewer can access both old and new SiteKiosk versions.

Best regards,
Andre.
Re: SecureVNCPlugin authentication failed (no plugin interface available) 09/08/2024 22:02
That worked, thank you!
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