Ticket ID: 26723 Creation Date: 12/08/2024 12:03 Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 1.4.1022 Language: English
Views: 1357 Last Modification Date: 10/09/2024 17:08 Platform:
Level: Closed

Support Request: Error Message: Chrome not being Up to date

Description

We're receiving messages when trying to load content on the screen saying "A Chrome version of 67 or higher is required to display content" which is not allowing us to continue.

We're running a current version of chrome 127.0.6533.103

Can you please assist us to get content to appear on the screen?

Answer: (3)
Re: Error Message: Chrome not being Up to date 12/08/2024 15:46
Hello,

Thank you for your inquiry. What is the make and model of your Android device? What happens when you publish some of our ready-made Templates like "Fullscreen Slideshow" and "Start Screen ..." (any variation)? Did the SiteKiosk Online app show your project display when you got the message?

If the issue is persistent or only happens with your created work, please send an export of your project by clicking the Export button in Projects>>Action (column)>>Export to support-america(at)sitekiosk.com. Larger projects can be sent by drive link included in your email.

Best regards,
Andre.
Re: Error Message: Chrome not being Up to date 13/08/2024 07:25
Hi Andre,

We've tried publishing a blank template with the same error message.

We're currently using the following screen spec:

43inch 4K Interactive LCD Touch Screen
10point IR Multitouch
Resolution: 3840*2160
Brightness: 400nits
Viewing Angle 89/ 89/ Android OS, 2GB RAM
Re: Error Message: Chrome not being Up to date 13/08/2024 16:41
Hello,

Thank you for the update. I see that you are using Android 9 touch device. Is there an option to update the OS on that device? TV devices like this may lose support over time (after 3-5 years). Because of this, secure web-based services like SiteKiosk Online may not be able to show or publish projects due the lack of supported tools.

It could also be that this device is using another web-view other than Chrome Browser? You can try to reinstall SiteKiosk Online app and give all the permissions needed as possible (expect for the VNC portion, it is optional). You can share the Manufacturer and Model from Monitoring>>Device>>Hardware so we can review the original specifications of this device.

Best regards,
Andre.
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