Support Request: License suddenly unregistered

Description

A machine that has had a license since 2022 all of a sudden reported that it had an evaluation copy and that it was unregistered. I registered it again using Configure SiteKiosk with the same key that was used to register it originally. What could cause this to happen and do I need to worry that other machines will do this as well? Is it possible we overused a key pushing us over the limit for that particular order? We haven't registered anything new with those keys which were purchased back in 2022 so I'm not sure how that would happen. Any insights as to how we can determine what went wrong would be helpful. Thanks

Answer: (1)

Re: License suddenly unregistered 27/08/2024 19:28
There are no issues with the license in our system that would cause this license to unregister. I don't expect you would have an issue with your other devices but I can't say what might have occurred to cause this. The license information when registered is stored in the Windows registry.
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