Support Request: Printing problem

Ticket ID: 8623	Creation Date: 16/09/2009 14:22	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 7.0.248	Language: English
Views: 34192	Last Modification Date: 09/12/2009 12:13	Platform: Windows XP Professional
Level: Closed	IE: 6.0
Bug Status: Not Fixed	User account: Administrator	Bug Frequency: On every start

Support Request: Printing problem

Reproduction

Description

We are trying to use SiteKiosk for Web check-in on different airlines. With Scandinavian Airlines we get a problem when the boarding pass should be printed. The window with the boarding pass is opened, but after that SiteKiosk will restart. When I run the same sequnce on a standard PC I can see that the application opens the standard print dialog box, but in SiteKiosk I never see that one. It is not so easy to reproduce the problem as you need a valid reservation to be able to do the check-in. However we have dumped the pages that are causing the problem.
CIFlightPlanView[1].htm is the page which have the print button ("Skriv ut ditt boardinkort")
CIPrintBoardingPassView[1].htm is the page with the boardingpass that opens.
I have also attached a SiteKiosk loggfile and a screen dump of the print dialog box.
We have also tested this under SiteKiosk 7.1.266 and have the same result there.

Answer: (9)
Re: Printing problem	16/09/2009 15:44
Hello, unfortunately there wasn’t any attachment. You might send the information via e-mail to support-europe(at)provisio.com Which “Printing behaviour” did you configure (-->Management-->Print)? Regards, Michael Olbrich
Re: Printing problem	16/09/2009 16:02
Okay, I will send the attachments and the configuration file in an email. We have tried to use different printing configurations, but there is no difference. /Per
Re: Printing problem	17/09/2009 13:21
Hello, thank you for providing the files. I was able to reproduce this problem on Windows XP when using your special HTM File and the SiteKiosk printer setting to “Automatically Print Largest Frame (without user interaction)”. I have forwarded this issue to our developer team to check it. But it works properly when e.g. using “Print webpage as laid out on screen (without user interaction)” or when using Windows Vista (even with “Automatically Print Largest Frame (without user interaction)”). Therefore you should check again by using the setting “Print webpage as laid out on screen (without user interaction)” as workaround. If it doesn’t work with this setting you should also deactivate the printer monitoring as there are some error notifications in your log about the printer monitoring: Printer Monitoring: WaitForMultipleObjects failed with error code 0x6 It might be caused by the name of your printers (there are some special Scandinavian characters in the name) or you can try to use another printer driver. Please also consider the installation instructions for network printers from the SiteKiosk help: http://www.provisio.com/en-US/Help/SiteKiosk/basicversion/10printsetup.htm Regards, Michael Olbrich
Re: Printing problem	22/09/2009 10:48
Thanks Michael, We can get it working with your suggestions. However we are looking forward to a permanent solution for this problem. Best regards Per
Re: Printing problem	22/09/2009 14:56
Hello, thank you for your feedback. I have forwarded this information to our developer team to fix it for a future version of SiteKiosk. Regards, Michael Olbrich

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