Ticket ID: 26977 Date de création: 26/06/2026 10:20 Produit: SiteKiosk Classic Windows Annexe: -
TicketType d´article: Support Request Version: 9.9.7305 Langue: Anglais
Adressages: 1396 Dernière modification: 24/07/2026 11:46 Plateforme:
Niveau: En traitement

Support Request: Problem ouverture

Description

Hello

For some time now, we have been unable to access the page https://outlook.office.com/
When we click on the icon, the Outlook page opens and closes automatically.

Can you help us?

Réponse: (1)
Re: Problem ouverture 26/06/2026 10:48
Hello,

This issue seems to be about a known behavior. The root cause is a window.close call triggered by one of the involved Microsoft web pages. Although this call is not intended to close the browser window in this context, SiteKiosk Classic Windows interprets it accordingly, resulting in the closure of the active tab or window.

To properly address this unintended behavior (i.e., window.close calls without an actual intent to close the window), a code adjustment was required. This fix is included in SiteKiosk Classic Windows version 9.10. Please note that our current product, SiteKiosk Online (see below), is not affected by this issue.

An update to SiteKiosk Classic version 9.10.95 is required to resolve this problem. Please perform the update and verify the behavior afterward. Alternatively, switching to SiteKiosk Online will fully eliminate this issue.

You can download SiteKiosk Classic here: https://www.sitekiosk.com/eu/sitekiosk-classic-windows-version-history/#
Instructions for updating SiteKiosk Classic Windows are available here:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834

Regards,
Michael Olbrich

Important Notice Regarding Legacy Products
The software products SiteRemote, SiteCaster, and SiteKiosk Classic are classified as legacy products.
- SiteKiosk Classic will remain available as a standalone software solution. Support is limited to addressing critical bugs, and the SiteKiosk Classic Windows version typically receives approximately one to two updates annually for the Chromium browser engine.
Currently no official end-of-life date has been set.
- The SiteRemote.net service was discontinued on 31 December 2025.
- Self-hosted SiteRemote servers may continue to operate beyond December 31, 2025; however, no further product development will take place.

We recommend transitioning to the current product, SiteKiosk Online (https://www.sitekiosk.com/en/sitekiosk/), which offers centralized server-based configuration, flexible content management, and full server-side license administration.

Free Trial of SiteKiosk Online:
- Register a team and enjoy a 30-day free trial at https://sitekiosk.online
- Create projects using available templates via the >Projects section: https://sitekiosk.online/help/en/Projects.html
- Download client software for Windows and Android from the >Downloads section on the dashboard
- System requirements: https://sitekiosk.online/help/en/SystemRequirements.html
- Client details: https://sitekiosk.online/help/en/SiteKioskClient.html

Additional resources and tutorials:
- PDF document: https://www.sitekiosk.com/wp-content/uploads/sitekiosk-en.pdf
- Tutorial videos: https://www.sitekiosk.com/en/tutorials/
- Web Shop: https://www.sitekiosk.com/eu/web/Shop/Shop.aspx?GroupIdx=1
- Sales Contact: sales-europe(at)sitekiosk.com
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