Support Request: Unexpected Logout

Ticket ID: 15912	Creation Date: 11/2/2010 4:16 PM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 7.5.295	Language: English
Views: 31267	Last Modification Date: 11/30/2010 5:27 PM	Platform: Windows XP Professional
Level: Closed	IE: 8.0
Bug Status: Not Fixed	User account: SiteKiosk Restricted User	Bug Frequency: About once a week

Support Request: Unexpected Logout

Reproduction

Description

When a user is logged onto sitekiosk, with plenty of credit to spare, Sitekiosk logs out. Tthe sitekiosk bulldog appears and the user is returned to the start page. The user still has the same amount of credit available. However, the user will have lost any unsaved work and will have to begin again the process of logging on to email etc.

Thanks for your help,
Garrett

Answer: (1)
Re: Unexpected Logout	11/2/2010 5:01 PM
Hello, This is not a logout but the software watchdog had to interrupt the session. 1. There are entries about the memory usage 2010-10-30 18:40:38 +0100 [SiteKiosk] ERROR: WARNING! Memory usage is abnormally high. RESTART IS IMMINENT. 2010-10-30 18:40:38 +0100 [SiteKiosk] ERROR: Current memory situation: Max Pagefile Size: 1259768kb Current Pagefile Size: 616896kb You should check the Windows page file settings on this system 2. And some entries with “abnormal sitekiosk program termination”: http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=6034 Regards, Michael Olbrich

Support Request: Unexpected Logout

Reproduction

Description

Answer: (1)